Cancellation & Refund Policy

Booking travel should feel safe, not like signing a contract you’ll regret. Below is exactly what happens to your money in every scenario — tours, rooms, and special events. Short version: cancel early and it costs you nothing; if plans change late, talk to us before assuming the worst.

Cancel any tour at least 24 hours before its start time for a full refund — no questions, no fees, no forms. Just reply to your confirmation email or message us on WhatsApp with your booking reference. This is the industry gold standard for day tours (the big platforms offer the same window), and we match it on every single tour we run.

Within 24 hours of the start time, your guide, private transport, and tickets are already paid for and reserved in your name so the booking is charged in full and no-shows are non-refundable.

Room nights cancel free of charge until 48 hours before check-in (2:00 PM on arrival day). Inside 48 hours, the first night is charged and remaining nights are released. No-show without notice is charged in full. Early check-outs are refunded for unused nights when you tell reception before 12:00 PM.

Special events (concerts, holiday nights, limited collections) involve third-party organizers and fixed production costs, so each event carries its own stated terms — shown on the event page before you book. As a rule: full refund until 7 days before, 50% until 72 hours before, non-refundable inside 72 hours. If the organizer cancels, you are refunded in full automatically.

Approved refunds go back to the original payment method — never vouchers unless you explicitly ask for one. Card refunds land within 5–10 business days depending on your bank (Stripe processes instantly on our side; banks take their time). Cash or on-site payments are refunded in cash or bank transfer within 48 hours. You always receive written confirmation of the refund before it is sent.

Extreme weather, site closures, security directives, force majeure — when we must cancel, the choice is entirely yours: an immediate full refund (no timelines, no deductions) or a free rebooking onto any equivalent tour, room, or date — including upgrades at our expense if your original option is unavailable. We notify you the moment we know, never the morning of.

Reply to your confirmation email, use the contact form, or WhatsApp us with your booking reference and new dates. Changes (dates, pickup hotel, group size) are always free subject to availability — only outright cancellations inside the windows above carry charges.